Frequently Asked Questions |  Home Video Books |
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When do the videos expire after I download them?
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They don't! These videos are yours to keep as long as you want to keep them.
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What file format do your videos use?
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Our videos use standard AVIs to ensure that users across multiple platforms can view the videos. You must have the TSCC codec installed to view the videos (included with each video is a link to download). Please read our System Requirements for more information.
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Will these videos work on my iPod/Creative Zen/Zune?
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Our videos are standard AVIs so, yes, they will work on any portable device.
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How often are new video books added?
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We generally add 1-2 new video books every month. We are most apt to add new video books when either a new version of some popular piece of software comes out (such as a new version of Windows or Microsoft Office).
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What is the difference between the subscriptions you offer?
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TODO - Write and decide on this
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How soon after payment can I download videos?
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Depending on your payment method, you might be able to DOWNLOAD VIDEOS WITHIN SECONDS OF PAYMENT. If you use PayPal, payment processing is generally under 30 seconds (i.e., you can download videos that soon after payment!). If you use Google Checkout, payment processing takes generally 1-2 hours but, due to business hours, can sometimes take longer. If you choose to pay via check or money order, payment processing simply depends on how long it takes to get the check to us and for the bank to clear your payment.
Depending on your payment method, you might be able to DOWNLOAD VIDEOS WITHIN SECONDS OF PAYMENT. If you use PayPal, payment processing is generally under 30 seconds (i.e., you can download videos that soon after payment!). If you use Google Checkout, payment processing takes generally 1-2 hours but, due to business hours, can sometimes take longer. If you choose to pay via check or money order, payment processing simply depends on how long it takes to get the check to us and for the bank to clear your payment.
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If I purchase Video Book A, can I also download the videos for Video Book B?
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No. A subscription is for the video book that you subscribed to only so, if you wanted to download videos on a topic like "Introduction to Windows Vista", then you would purchase a subscription to that video book. If you also wanted a subscription to "Outlook 2007 for Power Users" then you would need to purchase a separate subscription to it as well.
Think about it this way: If you walked into a local book store today and bought a book on Windows Vista, would you expect them to
give you free books on Outlook, QuickBooks, and Excel? Of course not - each book is a separate entity and it's the same way with our video books.
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Do you offer a discount for subscribing to multiple video books?
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TODO - Write and decide on this.
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How long are your videos?
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Most of our videos are between 5 and 20 minutes long and around 4-18MB in size. That's the perfect size to watch, learn a quick lesson and apply it on your machine. We've found that videos in the 10-minute range increase retention rates and that's what we generally aim for: 10-minute videos.
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Who records your videos?
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Our videos are recorded by expert instructors who are also experienced consultants in their field. Read our About Our Instructors page for more details or visit the video book of your choice and look for the "About the Instructor" link.
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Can I request a video on a specific topic?
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By all means! Send us an email and suggest a topic - we love to hear from our subscribers and answer requests. One of the great things about our training model is that you can make recommendations for future videos and we'll work very hard to implement them. Although we can't promise to create videos for any and all suggestions, we certainly will try!
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What's the difference between the free videos and the paid videos?
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Nothing - about once per month, we choose a few of our "Subscriber Only" videos from a few of our video books and we make those videos available for free. We think that this helps you understand the quality of the training and it has an added bonus of ensuring that the videos are playable on your machine!
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I can hear audio but I can't see any video. What could be wrong?
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Usually this is a simple matter - you haven't installed the TSCC codec. All you need to do is to download the TSCC code (here), then install it, and you'll be able to watch the video portion.
NOTE: You may also find help at our Troubleshooting Video Playback Problems page
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"The video is very blurry (or poor quality). Isn't it supposed to look better?"
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The video should most definitely not be blurry. In fact, we probably have the highest quality video that you can find on the web. The reason this occurs, generally, is that you are using Windows Media Player (WMP) and the default settings of WMP 9.0 and higher might cause it to "overlay" a layer on top of our video. To resolve this issue, visit the Troubleshooting Video Playback Problems page
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I'm getting errors using my download manager. Which download managers are supported?
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At this time, no download managers are supported and visitors using them have reported errors. For best results, simply download the file using your browser.
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I'm having trouble downloading the videos. What could be wrong?
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Try downloading the Free Videos. If you can download the free videos but not the subscriber videos, then the first thing to check is whether you are successfully logged in. If you are logged in and still having trouble, the next step in the troubleshooting process would be to check to see if your subscription has expired. If you are logged in with a current subscription and are still experiencing problems, try downloading one of the free videos (eliminating your web browser/system as the problem). For any additional problems, please send us an email for support.
If you are unable to download our free videos even after providing the proper code (the captcha) and you are not using a download manager, the most likely reason for the problem is that your (or your company's/ISP's) firewall is blocking the downloads. The following programs are only a few popular brands of firewalls:
- Kerio Personal Firewall
- McAfee Firewall
- Norton Personal Firewall
- SyGate Personal Firewall
- Windows Firewall
- Windows XP Internet Connection Firewall
- ZoneAlarm Firewall
If you are having trouble downloading videos please check the instructions provided on the firewall manufacturer's support site, or contact their support department for further assistance. Due to the number of bugs and inconsistent support for RFCs among today's firewalls, it is simply not possible for us to provide detailed assistance.
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How do I download videos for my video book/subscription that I just purchased?
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Once your payment is applied successfully you will receive an email with detailed instructions on how to download your videos.
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I forgot my password - can you help me?
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Yes - click here to visit our Lost Password page. Enter your information and your password will be sent to the email address we have on file.
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I forgot which email address I used to sign up - can you help me?
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Yes - please visit our Contact Us page. Enter your information and a description of your problem. Your information will be sent to the email address that we have on file.
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How can I change my email address/password/account information?
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To manage your account, log in then click on "My Account"
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What payment options do you support?
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Please visit our Payment Options page for a full explanation.
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Can my company pay by purchase order?
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Yes - visit our Corporate Sales page for full details.
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Do I need a PayPal or Google Checkout account to subscribe?
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NO! You can pay several ways: Google Checkout and PayPal for electronic payments (both accept credit cards) or personal check/cashier's check/money order for "off line" payments.
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Can I pay by check/money order?
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Yes - as you go through the checkout process, you will be given the option to pay by check/money order.
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Do you do recurring billing? Will my credit card be charged for a new subscription when my subscription expires?
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No! We don't like it when companies do it to us so we won't do it to you
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Do you have a Refer-a-Friend or Tell-a-Friend program?
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Yes - click here for full details
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Do you offer consulting/mentoring services?
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Yes! Our Instructors are potentially available for consulting and mentoring services or even to deliver custom training courses onsite for your team. For more information about custom training, visit our Consulting page.
Please contact us and we'll put you in touch with the appropriate instructor to help you in your next project.
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Do you offer custom training?
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Yes! Our Instructors are potentially available to deliver custom training courses onsite for your team and even for consulting and mentoring services. For more information about custom training, visit our Custom Training page.
Please contact us and we'll put you in touch with the appropriate instructor to help you in your next project.
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Does Video Training offer a worthwhile return on my investment?
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Absolutely and it's almost unbeatable! Read our whitepaper on "Should You Consider Video Training?" and you'll quickly see how video training can save you up to 95% over the cost of traditional training.
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How effective are your videos at training an entire department?
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Our videos allow your team to focus on the specific areas that each needs improvement/training. With traditional training classes, your entire group gets trained at the "speed of the class"; i.e. - however fast and in-depth the class goes, that's how fast your group gets trained - no more, no less. With our videos, your team can "pick and choose" the training videos to watch - the less experienced members can focus on the Skill Level 100 and 200 videos while the more experienced members can achieve "guru" level with our Skill Level 400 and 500 videos. And because our videos cover many different skill levels, you can be assured that the training your team needs will be there when you need it.
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How do you provide such quality training at such low prices?
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This is one of our most frequently asked questions. People are so used to paying thousands for quality technical training that it's almost unbelievable that we can offer such quality at such a low cost. The answer is that, since we don't have to pay for classrooms, flights, hotels, and such for our instructors - all of which can be very expensive for a "brick and mortar" training company to provide (hence the thousands you pay for a class) - we can provide training at a low cost. We also don't have to package our CDs/DVDs in fancy boxes and send you tons and tons of marketing materials. Our "cost to market" is also incredibly low due to our innovative and unique video training model.
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Do I need a high-speed/broadband Internet connection to download your videos and video books?
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It depends on your patience level! Most of our videos are in the 3MB-8MB range but our video books, as a whole, can reach over 1GB. If you are on a dial-up web connection and do not mind waiting 45 minutes for a video to download, then we welcome you as a subscriber!
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How do you choose your instructors?
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This is a very difficult task indeed. Our standards are very high - locating the most qualified instructors is sometimes like finding the proverbial needle in a haystack. Our instructors actually do not work for us, per se; they are consultants who are hired to create a curriculum. These consultants work every day as true gurus in their chosen field - so we know they have the real-world experience to teach the tough topics. Also, our instructors must have experience in technical training and finding a technical guru who can teach all experience levels can be tough! Check out our About Our Instructors page and see the credentials of this our instructors.
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Can I transfer/move/give my subscription to my (friend/co-worker/etc)?
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Unfortunately, no. Due to the low cost of our training videos, subscriptions are for you only and are non-transferable.
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Can I share/distribute my videos with my (friends/co-workers)?
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Please be considerate when sharing with friends and co-workers. We ask that you do not share or redistribute more than one or two videos. We would prefer that you refer your friends to our Free Videos page. Our Refer-a-Friend Program is also a fantastic way that you can share this experience with colleagues and we'll reward you for doing so.
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My question isn't answered in your FAQs - how can I get help?
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Send us an email - Feel free to submit any question you'd like!
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